I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then you should inform me immediately, so that I can do my best to resolve the problem.
If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how I handle your case although I would understand if you would feel more comfortable by instructing another lawyer in place of me.
The Solicitors Regulation Authority can help you if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
The Legal Ombudsman can help you if I am unable to resolve your complaint. They will look at your complaint independently and it will not affect how I handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have first tried to resolve your complaint with me. If you have, then you must take your complaint to the Legal Ombudsman:
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ